Keep calls in Teams. Keep recordings in Australia.
Recording should not require agents to change the way they answer calls. Rewind works with Teams Phone so calls ring in the Teams client agents already use. The recording layer sits alongside that experience: authorised people can search the library, play recordings securely and review the logged audit trail.
For organisations that need to set retention rules or preserve records, storage location and controls matter as much as the recording itself. Rewind uses encrypted, per-tenant Australian storage and provides retention and legal-hold controls. Queue settings determine when recording is automatic, on demand or off, as well as the consent announcement and the permissions to pause or stop a recording.
Recording controls for operational and compliance teams
- Searchable library: find recordings by caller, agent, date or queue.
- Retention and legal hold: apply your policy and preserve records when needed.
- Playback audit: every playback is logged.
- Teams-native experience: no second softphone for agents.
- Recorded interactions: DIDs, Teams-to-Teams, PSTN and meetings when Compliance Recording is enabled.
Rewind is also a contact centre layer when you need it: queues, IVR, wallboards, callbacks and reporting run on the Teams numbers you already have. It works with Direct Routing, Operator Connect and Calling Plans, without porting numbers or running SIP trunks to Rewind.
Frequently asked questions
Does Rewind store Microsoft Teams recordings in Australia?
Yes. Recordings use encrypted, per-tenant Australian storage with retention and legal-hold controls.
Do agents need a second softphone for recording?
No. Calls ring in the Teams client agents already use.
What Teams interactions can be recorded?
When Compliance Recording is enabled, DIDs, internal Teams-to-Teams, PSTN, and meetings are recorded through Teams policy recording.
See recording on your own Teams numbers.
Start a 7-day trial with no credit card, or talk through your recording policy and rollout.