● REC · For Microsoft Teams

Call recording, reporting and monitoring for Microsoft Teams.

Rewind adds call recording, live monitoring and custom reporting to the Teams calls you already make — plus queues, routing and wallboards when you need them. Calls stay on Teams; your data stays in Australia.

Start 7-day free trial → Book a chat
Built on Teams Phone Recording included No credit card to trial

What it does

Recording and a contact centre, on your Teams numbers.

Everything runs on the numbers you already have in Teams — routing and queues on one side, recording and retention on the other. One login, hosted in Australia.

Contact centre
Smart IVRMulti-level menus, text-to-speech or your own audio, edited live in the portal.
Skills-based routingLongest-idle, skills, priority, business hours, overflow and callbacks.
Native Teams answeringCalls ring in the Teams client agents already use — no second softphone.
Live wallboard & SLAQueues, agents, abandons and SLA % updating in real time.
Voice + digitalWeb chat and native Teams conversations routed through the same queues.
Compliance recording
Every call capturedDID, internal Teams-to-Teams, PSTN and meetings — automatically.
Enforced by Teams policyTamper-evident, with fail-open or fail-closed set to your risk appetite.
Per-speaker audioUnmixed stereo channels, ready for transcription and analytics.
Australian storageEncrypted, per-tenant, with retention and legal-hold controls.
Searchable library + auditFind by number or date, play via a secure link; every playback logged.

The product

Here's what your team uses.

These are the real screens in Rewind — the wallboard, the recordings, the reports and the agent view.

Live wallboard app.rewind · live operations
Rewind live wallboard — every queue, agent and call in real time
Live wallboardEvery queue, agent and call in real time — service level, longest wait and abandons. Put it on a screen for the floor.
Recordings compliance
Rewind recordings library with playback, transcript and retention
RecordingsEvery call recorded and searchable by number or date, with playback, transcript and retention controls.
Reports insight
Rewind custom report builder
ReportingGroup by queue, agent, day or disposition, save the views you use, and export. Prebuilt reports for the common ones.
Live chat voice + digital
Rewind live chat console — web and Teams conversations
Live chatWeb and Teams chat run through the same queues and agents as your calls.
Agents supervision
Rewind agent detail — state history, handle stats and interactions
MonitoringPer-agent state, handle time and recent calls. Monitor a live call, or step in when you need to.

How it works

Live on your existing Teams numbers.

Rewind runs on Microsoft's own Teams Phone platform. No SBCs, no SIP trunks to us, no number porting.

01

Connect Teams

Sign in with Microsoft and point a resource account at Rewind — Direct Routing, Operator Connect or Calling Plans.

02

Set yourself up

The in-app guide walks you through queues, your IVR, recording policy and mapping agents — no professional services.

03

Take calls

Calls ring agents natively in Teams. Watch it live on the wallboard from minute one.

04

Everything recorded

Every call is captured to Australian storage, searchable and audited, ready for compliance.

Pricing

One licence. The whole platform.

One flat price per enabled user, per month, in AUD — every feature included, minutes pooled across your team. Add Compliance Recording only for the users who need it. 7-day free trial, no credit card.

Everything included
Rewind Seat
A$79/ enabled user · mo
2,500 min / seat · pooled
  • Full contact centre
  • AI transcription & assist
  • Live wallboard, SLA & report builder
  • Presence & supervisor tools
  • Australian storage & support
Start free trial
Add-on
Compliance Recording
A$35/ recorded user · mo
Record every Teams call
  • DIDs, P2P, meetings & PSTN — either direction
  • Certified Teams policy recorder
  • Encrypted, per-tenant Australian storage
  • Flat per user — no metering
  • Add only for the users who need it
Book a chat
Overage Beyond the pool, A$0.06 / min, shared across every seat — so busy and quiet agents balance out.

FAQ

Answers for Teams Phone teams.

Does Rewind store recordings in Australia?

Yes. Encrypted, per-tenant Australian storage with retention and legal-hold controls.

Do I need to port my phone numbers?

No. Rewind runs on your existing Teams Phone numbers (Direct Routing, Operator Connect, or Calling Plans).

Is Rewind a second softphone?

No. Calls ring natively in the Teams client agents already use.

What does Rewind cost?

A$79 per enabled user per month for the full seat (2,500 pooled minutes). Compliance Recording is A$35 per recorded user per month. Overage A$0.06/min beyond the pool. 7-day free trial, no credit card.

What gets recorded?

DIDs, internal Teams-to-Teams, PSTN, and meetings — via certified Teams policy recording (when Compliance Recording is enabled).

Can Rewind replace Telstra Calling for Office 365 contact-centre needs?

Rewind is a Teams-native contact centre + recording layer for organisations already on Teams Phone. Useful when you need queues, IVR, wallboards, and AU-hosted recording without leaving Teams.

Try it on your own Teams numbers.

Sign in with Microsoft, connect a number, and start recording and reporting on your calls the same day.

Start 7-day free trial → Book a chat
No credit card · self-serve setup · hosted in Australia